Privacy policy

1. Who this policy covers

This policy describes the website and customer inquiry channels of Excel Auto Repair & Sales, also referred to as Excel Auto Repair, at 94 East Falmouth Highway, East Falmouth, Massachusetts 02536, United States. It covers www.excelgasrepair.com, our service request form, email inquiries, and AI-assisted messaging when available.

2. Information you provide

When you contact us, we receive the information you choose to submit. This may include your name, phone number, email address, vehicle year, make, model, mileage, tire size, service needs, preferred visit timing, and the contents of your inquiry or messages. Please provide only what is relevant to your request. Do not send payment card numbers, passwords, Social Security numbers, or other sensitive identification information through our inquiry forms or AI chats.

Our service request form is hosted by Wix. Information submitted through that form is processed through Wix and made available to our business. Our tire inquiry tool prepares an email in your email application; you must review and send it before the inquiry is emailed to us.

3. How information is used

Customer inquiry information is used to respond to questions, discuss vehicle services and estimates, coordinate requested visits, and follow up on service requests. Website and technical information supports delivery of the website, security, troubleshooting, and advertising measurement. A service request or AI conversation does not by itself confirm an appointment or authorize repairs; our team confirms those details with you.

4. Website data and advertising choices

Loading our website and third-party content involves technical information such as your IP address, browser and device information, pages requested, and request times. Cookies and similar browser storage may be used by the services described below.

• Google Ads: Our website includes a Google advertising tag for advertising measurement and remarketing. Google may receive browsing activity and browser or device identifiers. This tag is separate from the Meta cookie choice below. Manage Google advertising preferences through Google My Ad Center, and learn more about Google's use of information from partner sites.
• Meta advertising: Our optional Meta tag loads after you select “Allow Meta cookies.” It sends page-view activity and, when detected, a completed service-request event, along with browser identifiers. Our configured event code does not include form answers or contact details in those events. You can decline or change your choice using Advertising privacy in the website footer. The Meta tag also stays off when the browser sends a supported Global Privacy Control or Do Not Track signal. These controls apply to this website's Meta tag; they do not control Google Ads or third-party websites.
• Browser storage: The website stores your Meta advertising choice in local storage and uses session storage to avoid counting the same service request repeatedly. Browser settings can clear this storage and manage cookies. Clearing your choice may cause the website to ask again.

5. AI-assisted customer messaging

Google Search and Maps messaging

If Google AI-enabled messaging is available for our Business Profile and you choose to use it, your messages and the information you share are processed through the messaging service to answer questions and assist with service inquiries. Our authorized business representatives can view conversations and respond when needed. Messaging providers and participating carriers process information as required to operate the service. Google's services are also governed by Google's Privacy Policy.

You can request a person during a conversation or call our shop. For Google AI-enabled messaging, sending STOP or UNSUBSCRIBE disables further messaging in that conversation; sending a new message can reopen it. The availability of a privacy policy does not mean the agent has been approved or activated.

Ask Excel website assistant

If the Ask Excel assistant is enabled on this website, your submitted messages and recent conversation context are sent to OpenAI to generate a response. The website implementation keeps the displayed conversation in the current page's memory, rather than saving transcripts in its chat database. Clearing the conversation or reloading the page removes that local history. It does not delete information already processed by a provider. The implementation uses temporary IP-based request limits and aggregate usage counters to manage abuse and usage. Provider processing and retention rules still apply; see OpenAI's Privacy Policy.

AI answers can be mistaken. Use our service request form or phone number when you need our team to receive and act on a request.

6. Service providers and other disclosures

Information is processed by the services involved in the interaction you choose, including website hosting and security providers, Wix for forms, email providers for correspondence, messaging and AI providers when used, and Google or Meta for the advertising features described above. Their own policies describe their handling of information: Wix Privacy Policy and Meta Privacy Policy. Information may also be disclosed when required by law or in connection with protecting legal rights, responding to fraud, or addressing security issues.

Links to maps, reviews, social media, and other outside services lead to services with their own privacy practices. This policy does not control those services.

7. Retention and your choices

Inquiries and correspondence may remain in our form, email, or messaging systems after your visit. Retention depends on the type of record, the purpose of the interaction, applicable recordkeeping requirements, and the relevant provider's settings and policies. Deleting a conversation on your device does not necessarily delete the business or provider's copy.

You may contact us to ask about information you have provided, request access or correction, request deletion, or ask us to stop optional follow-up communications. We may need to verify your identity and understand your request. Some records may need to be retained for service, legal, or recordkeeping reasons. Rights and available responses depend on applicable law.

You can choose to call us instead of using online forms or AI messaging. No online system can guarantee complete security, so please avoid submitting unnecessary sensitive information.

8. Updates and privacy contact

Updates to this policy will be posted on this page with a revised effective date. For privacy questions or requests, contact: